Refund & Returns Policy
Gee Dee Models Limited

The policy: It is the policy of Gee Dee Models Limited to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Substitutions
Every effort will be made to supply the items as specified. However, Gee Dee Models Limited reserve the right to substitute items of an equal or higher value. Items shown in photographs and accompanying list are purely illustrative of a typical example of contents.

Claims for loss or damage
In the unlikely event of damage or loss in transit, we will replace the damaged contents immediately free of charge providing the following:

1. The goods are signed for on receipt as either ‘damaged’ or ‘unexamined’.
2. The carrier and Gee Dee Models Limited are informed at once and it is confirmed by the recipient to us in writing or email within 3 days of delivery quoting reference number on the parcel.
3. Damaged goods must be retained for inspection and it may be required that they be returned to Gee Dee Models Limited at our expense before replacement or refund.
4. All claims must be submitted within a reasonable time. Our couriers recommend a maximum of seven days.
5. Returned goods must clearly show the full name, address and telephone number of the sender.
6. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided

Cancellation of Order
Customers have the right to cancel their order without reason by informing us with 28 working days of receipt of the goods, and returning the goods to us. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please be aware that we are unable to cancel an order for any item which requires user input once the product has been opened, for example a plastic model kit. Once the kit has been opened and is no longer in an ‘as new’ condition, we cannot accept returns for these items. Kits cannot be returned once started by the purchaser.

All returned items must be in good condition. In these circumstances Gee Dee Models Limited will not be responsible for the cost of returning goods.

Notification of order cancellation must be in writing or email.

Refunds can take up to 3 days to be processed by our systems and a up to a further 3-5 working days to be credited back to your bank account.

Queries regarding our Returns Policy
If you have any queries regarding our Returns Policy, please feel free to contact us via the following methods

Gee Dee Models Limited
135 Rushkin Avenue
Long Eaton
Nottingham
NG10 3HX

enquiry@geedeemodels.co.uk